Mutual Trust Bank Probationary Officer-2017

Part I: Multiple Choice Questions (MCQs)

Section A: English Language and Communication

 

Q. (1-4): Read the following passage and answer the questions.

The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.

1. The primary purpose of the passage is to

A. contrast possible outcomes of a type of business investment

B. suggest more careful evaluation of a type of business investment

C. illustrate various ways in which a type of business investment could fail to enhance revenues

D. trace the general problems of a company to a certain type of business investment

View Answer

Option: B


suggest more careful evaluation of a type of business investment

2. As per the passage, investments in service are comparable to investments in production and distribution in terms of-

A. tangibility of the benefits that they tend to confer

B. increased revenues that they ultimately produce

C. basis on which they need to be weighed

D. insufficient analysis that managers devote to them

View Answer

Option: A


tangibility of the benefits that they tend to confer

3. The passage suggests that bank managers failed to consider whether or not the service improvement-

A. was too complicated to be easily described to prospective customers

B. made a measurable change in the experiences of customers in the bank’s offices

C. could be sustained if the number of customers increased significantly

D. was an innovation that competing banks could have imitated

View Answer

Option: B


made a measurable change in the experiences of customers in the bank’s offices

4. The author uses the word “only” in last sentence of the passage most likely in order to

A. highlight the oddity of the service improvement

B. emphasize the relatively low value of the investment in service improvement

C. distinguish the primary attribute of the service improvement from secondary attributes

D. single out a certain merit of the service improvement from other merits

View Answer

Option: B


made a measurable change in the experiences of customers in the bank’s offices

Q. (5-8) : Find out which underlined parts (a, 6, c and d) of the following sentences has an error. 

5. Periods of currency overvaluation and recession isA when countries areC likely to establishD protective tariffs.

View Answer

Option: A 


is এর স্থলে are হবে

6. Some research suggestsA that personality differences areB more strongly relatedC to social role than it isD to age

View Answer

Option: D


it is হবেনা, বাদ যাবে।

7. InA face to face communication, it isB the expression in the eyes that doC the most important communicatingD.

View Answer

Option: D communicating না হয়ে Communication হবে

8. IfA a million electronsB were lined up, they willC scarcely reach across the headD of a pin.

View Answer

Option: C


they will এর স্থলে they would হবে।

Q. (9-12): Complete the sentence with appropriate word(s) or phrase(s).

9. Although sunlight appears white,————- is actually a combination of all the colors of the spectrum.

A. that it

B. because it

C. it

D. he

View Answer

Option: C


Although sunlight appears white, it is actually a combination of all the colors of the spectrum.

10. Millions of office workers ————- most of their time sitting in front of computes screens.

A. spend

B. spending

C. to spend

D. are spent

View Answer

Option: A


Millions of office workers spend most of their time sitting in front of computes screens.

11. Radio waves, travelling at the speed of light, have ————- their discoveries to Earth.

A. bringing

B. for bringing

C. to be brought

D. brought

View Answer

Option: D


Radio waves, travelling at the speed of light, have brought their discoveries to Earth.

12. Construction augers ——- drill holes in soft grounds for the piers of large buildings.

A. for

B. used to

C. am used by

D. are used to

View Answer

Option: D


Construction augers are used to drill holes in soft grounds for the piers of large buildings.

Q. (13-15) : Select the pair that expresses a relationship similar to that expressed in the original pair.

13. PLUCK : QUIT::

A. verve : flinch

B. gall : skimp

C. pride : grovel

D. charm : smile

View Answer

Option: C


pride : grovel

14. MALAPROPISM : VERBAL::

A. heresy : moral

B. hoax : cognitive

C. gaffe : social

D. feint : martial

View Answer

Option: C


gaffe-(অসমীচীন কাজ) : social-(সামাজিক)

15. LUBRICATE : ABRASION ::

A. burnish : decomposition

B. vent : distillation

C. tamp : adhesion

D. seal : leakage

View Answer

Option: D


seal : leakage